EON - ChatBoss Team

Customer Service chatbot

Boti

Client

E.ON

The Challenge.

E.ON had many unattended requests on its social media channels, and wanted to handle all inquiries without a delay.

The Solution

We created a customer service chatbot called Boti that answers the questions of the customers 24/7.

Results

By now, Boti answers more than 60% of the incoming requests totally automatically. It forwards “impossible” requests to humans, updates clients about outages, accepts fault reportings, provides customer account information and location of customer service points on Google maps and immediate navigation, etc.

Additional Products

Recruitment
Chatbot

We automate up to 50% of your recruitment activity during the Candidate selection process.

HR Operations
Chatbot

We support knowledge transfer within your organization.

Let's talk

Fill out the form and our chatbot expert will contact you within 24 hours to provide with a free consultation and discuss your idea.

EXPLORE

Home | Products tour | Innovation |

Case Studies | About Us | Contact

EXPLORE

Home
Product tour
Innovation
Case Studies
About us
Contact

Product tour

Recruitment Chatbot

HR Operations Chatbot

Knowledge Chatbot

CONNECT

0036 70 601 6279

peter.domotor@chatbossteam.com

ChatBoss Kft – 9022 Győr, Bisinger József sétány 18.

Investment information

The main parameters of risk capital:

Beneficiary name: ChatBoss Kft.

Project name: Development of innovative recruitment technology.

Amount of risk capital investment contracted: 40.000.000 HUF

EU support within the risk capital investment: 70%.