The chatbot can be trained to deliver information/knowledge – in a question and answer format – related to the daily operative tasks of the particular field within the organization. Employees can interact with the chatbot via official company-approved messaging channels or other channels that might be available for them. The chatbot answers these inquiries by searching for keywords, so it is extremely important for the Knowledge Base to record both the most explicit (more synonymous) and the most accurate phrases used in practice so that the chatbot can learn and provide the proper background information.