Customer Service chatbot

Boti

Client
E.ON

The Challenge.

E.ON had many unattended requests on its social media channels, and wanted to handle all inquiries without a delay.

The Solution

We created a customer service chatbot called Boti that answers the questions of the customers 24/7.

Results

By now, Boti answers more than 60% of the incoming requests totally automatically. It forwards “impossible” requests to humans, updates clients about outages, accepts fault reportings, provides customer account information and location of customer service points on Google maps and immediate navigation, etc.
Additional Products

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Let's talk

Fill out the form and our chatbot expert will contact you within 24 hours to provide with a free consultation and discuss your idea.
HiGeniusz

Peter

Chatbot Expert, Customer Success Manager